Refund Policy
How billing, cancellations, and refunds work.
Overview. This Refund Policy explains how billing, cancellations, and refunds work for paid LiHelper subscriptions (the plans and quotas are on the pricing page). Payments and refunds are handled by Paddle.com, our Merchant of Record. This policy does not limit any mandatory refund or cancellation rights you have under the consumer-protection law that applies to you. Last updated: .
1. 14-day trial
Every account starts with a 14-day Creator trial — no card needed. Want Pro? Start a 14-day Pro trial at checkout; you are not charged until it ends. Cancel a Pro trial any time before it ends to avoid being charged at all; the Creator trial simply ends and moves you to the Free plan. We recommend using the trial to confirm the service fits your needs before your first payment. Trials are also described in our Terms of Service.
2. Billing and Merchant of Record
Subscriptions are sold and processed by Paddle.com, which acts as the Merchant of Record. Paddle appears on your card or bank statement, issues your invoice/receipt, and handles applicable sales tax or VAT. Because Paddle is the seller of record, refunds are issued through Paddle.
3. Cancellation
You can cancel your subscription any time from the Billing page via “Manage”, which opens the Paddle customer portal. Cancellation stops all future charges. Your paid features remain active until the end of the current billing period; we do not provide a partial refund for the unused part of a period you have already paid for.
4. Refunds
Because a free trial lets you evaluate the service before paying, charges after the trial are generally non-refundable. However, if you are charged in error, experience a genuine technical problem that prevents use, or were charged after cancelling, contact us within 14 days of the charge and we will review your request and issue a refund where appropriate. Refunds are granted at our reasonable discretion and in line with your local consumer rights, which this policy does not limit.
5. How refunds are processed
Approved refunds are issued through Paddle to your original payment method. Once approved, processing typically completes within 5–10 business days, depending on your bank or card provider. You will receive confirmation from Paddle. Refunds do not restore AI usage already consumed during the period.
6. How to request a refund
Email support@lihelper.com from your account address with the approximate date of the charge; refunds are processed by Paddle within 5–10 business days. You can also see billing and invoice details directly in the Paddle portal via “Manage” on the Billing page. Common billing questions are answered in the FAQ; the contact page lists what to include so we can act on a request in one reply.